Everything you need to know

You can book directly through our website using the booking form, or call us at 236-878-1581. We confirm every booking within 30 minutes and will reach out by phone or text to finalize the details.

In most cases we have same-week availability across South Surrey, White Rock, and surrounding areas. For urgent requests, call us directly at 236-878-1581 and we'll do our best to accommodate you as soon as possible.

Not at all. Many of our clients provide a key or access code and simply come home to a spotless house. We're fully insured and all of our cleaners are background-checked, so you can feel completely confident leaving us to it.

Yes — life happens, but please give us as much notice as possible. Cancellations or reschedules made with at least 24 hours' notice are subject to a 25% fee of the scheduled clean price; those made within 24 hours of the appointment are subject to a 50% fee. For weekly care clients, this only applies to an already-scheduled visit — you can pause or cancel your ongoing plan at any time with no penalty.

We primarily serve South Surrey, White Rock, Cloverdale, Surrey, Langley, and Morgan Creek. If you're unsure whether we cover your area, just call or enter your address in our booking form and we'll confirm right away.

Pricing varies based on your home size and the scope of work. Reach out and we'll give you a custom quote — no obligation, no hidden fees.

A deposit is required to confirm your booking, with the remaining balance due once your clean is complete.

Never. The price we quote is the price you pay. We'll always discuss the scope of work and confirm pricing before we begin so there are no surprises.

Yes. Our Weekly Home Care plan saves you 15% compared to booking one-off cleans. We reward loyalty — clients who book consistently get priority scheduling and the same dedicated cleaner every time.

We use professional-grade, eco-friendly cleaning products that are effective, safe for your family and pets, and kind to the environment. If you have specific product preferences or allergies, just let us know when you book and we'll accommodate you.

Yes. All of our cleaning products are non-toxic and pet and child safe. We don't use harsh chemicals, bleach-heavy products, or anything with strong synthetic fragrances unless specifically requested.

Yes — we arrive fully equipped with everything needed for a complete clean: vacuum, mop, microfibre cloths, cleaning products, and all tools. You don't need to provide a thing.

Yes. Every cleaner that works with The Polished Home is thoroughly background-checked and vetted before they ever enter a client's home. Your safety and peace of mind are non-negotiable for us.

Yes, we are fully insured and bonded. In the unlikely event that anything is damaged during a clean, you're completely covered.

Your satisfaction is guaranteed. If anything doesn't meet your expectations, contact us within 24 hours and we'll return to re-clean the area at no additional charge. No questions asked.

For our Weekly Home Care clients, yes — you'll have the same dedicated cleaner each visit. This is one of the things our clients love most. Your cleaner learns your home, your preferences, and your routine so every visit gets better, not just consistent.