Last updated September 2026.
The Polished Home ("we," "us," "our") provides residential cleaning services in South Surrey, White Rock, and surrounding areas. This policy explains what personal information we collect when you inquire about or book our services, how we use it, and the choices you have.
When you submit a booking or inquiry form, we collect the information you provide directly: your name, phone number, email address, home address, property details, and any notes you include (such as access instructions or pet information). We do not collect this information through any other means, and we do not use tracking cookies or analytics scripts on this site.
We use your information solely to respond to your inquiry, schedule and provide cleaning services, communicate with you about your booking, and process payment for services rendered. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Booking and inquiry forms on this site are processed through Formspree, a third-party form-handling service, which receives the information you submit in order to deliver it to us. If you provide payment or deposit information as part of confirming a booking, it is handled through a secure third-party payment processor and is not stored on our servers. This site's fonts are loaded from Google Fonts, which may receive your device's IP address as part of that request.
We retain your information only as long as necessary to provide our services, maintain business records, and meet legal or accounting obligations, after which it is securely deleted.
Under Canadian privacy law (PIPEDA), you have the right to access the personal information we hold about you, ask us to correct it, or request that we delete it, subject to any legal or contractual obligations that require us to keep it. To make a request, call us at 236-878-1581 or reach out through our booking form.
We may update this policy from time to time to reflect changes in our practices. The "last updated" date at the top of this page reflects the most recent revision.
Questions about this policy or your information can be directed to us at 236-878-1581.